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If you are dissatisfied with your order for any reason, please call us at 855 886-3533 to discuss the problem. Only fixtures that have not been installed can be returned. Once you drill it, it's yours. Refunds for items that have arranged to be returned will be subject to a 20% restocking fee, which will be deducted from the refund. Refunds will be given by check from Lumenosity LLC, once the product has been returned and has been inspected for damage. The original shipping and handling charges are not refundable. Please ship your return by a prepaid, insured, traceable method to the address below.

Lumenosity LLC
600 Highland Avenue SE
Hickory, NC 28602